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Get in touch.

Ask our chat below and most questions get answered right away. Prefer email, or need something account-specific? That's here too.

✦ Chat with us

Ask anything about your stories, pricing, or how it all works, our chat can answer most questions right away, rather than waiting up to 72 hours for an email reply.

Hello! I'm the Stories That Remember chat assistant. Ask me about pricing, how stories work, keepsakes, or anything else, and I'll do my best to help right away.

Answered by an AI assistant trained on our help content, not a person. For anything account-specific, use the email options below. Please don't share personal details about your child here.

General enquiries

Questions, feedback, anything else

About your account, a story, or just to say hello — we usually reply within 72 hours.

hello@storiesthatremember.com

Send an email

Privacy & data

See, update, or delete your data

For anything covering what we hold about your family — access requests, corrections, or deletion.

privacy@storiesthatremember.com

Send an email

Worried about a child?

To raise a safeguarding concern about Stories That Remember, or about something created through it, email safeguarding@storiesthatremember.com. It's read by our Designated Safeguarding Lead. Our Safeguarding Statement explains more.

Registered company details will appear here once company registration is complete.